Fletcher, NC – 11/15/23 – Microtech Knives, a leading provider of high-quality knives and tools, is excited to announce significant improvements to its return authorization process and the expansion of its operations to enhance customer service and satisfaction.
In response to recent challenges and customer feedback, Microtech Knives has taken decisive actions to address delays in its return authorization process. The company recognizes that some customers have experienced extended wait times for service, and we sincerely apologize for any inconvenience caused. To rectify the situation, Microtech Knives is actively hiring new employees dedicated to expediting the return authorization process and providing prompt and efficient customer support.
“We understand the frustration that some of our customers have faced due to prolonged wait times for service, and we are committed to resolving this issue,” said Anthony L. Marfione, CEO at Microtech Knives. “By hiring additional skilled staff members, we aim to significantly reduce wait times and ensure a smoother experience for our valued customers.”
Furthermore, Microtech Knives is pleased to announce the relocation of certain departments to a new, larger facility. While this move has led to some temporary downtime, it is an essential step towards improving efficiency and expanding our capacity to meet the growing demand for our products. The new facility will provide a better working environment for our employees and enable us to enhance our order fulfillment process.
“We are excited about the positive changes happening at Microtech Knives. The relocation of departments to a larger facility will enable us to better serve our customers and improve our overall operations,” added Anthony L. Marfione. “We appreciate the patience and support of our customers during this transitional period and assure them that these efforts will lead to enhanced service and customer satisfaction.”
Microtech Knives remains committed to transparency and will continue to provide updates on its progress in improving the return authorization process and expanding operations. Customers are encouraged to visit our website and follow our social media channels for the latest information.
