WARRANTY / REPAIRS
OUR LIFETIME LIMITED WARRANTY
THERE WILL BE SLIGHT WARRANTY CHANGES WITH MORE SPECIFIC DETAIL COMING SOON AND WILL TAKE AFFECT EARLY 2019.
We believe that when you purchase a Microtech knife, you have bought the best. Our talented associates work hard to ensure that the quality of every knife surpasses your expectations. We stand behind the first-class materials, quality craftsmanship and durability of our knives.
Microtech Knives proudly and confidently extends a Lifetime Limited Warranty against any defects in materials or workmanship. We expect you to use the knife. We made it with that in mind.
The lifetime of the components and materials could have some limitations. When submitting knife for warranty service we will evaluate the return based on several factors including but not limited to – availability of parts and whether or not a model is still in active production or if parts to the model is still available. Some components have a natural expiration since all materials degrade over time with use and exposure to the elements. A product’s lifetime is a function of how much use it gets and how well it is cared for and not how old it is.
WHERE TO SHIP YOUR RETURN
Your product (along with your RA number) must be shipped directly to the Microtech® Warranty Department:
MICROTECH KNIVES ATTN: WARRANTY
15A National Avenue
Fletcher, North Carolina 28732
All shipping to Microtech Knives® Warranty Department must be pre-paid. Microtech Knives® cannot be held liable for lost in-bound packages.
RETURN WARRANTY FORM
Please complete and submit the Return Authorization form below. Once we receive your completed Return Authorization Form, you will receive an email including your Return Authorization Number (RA Number). You will need to print and include this document with your product to be repaired. Failure to do so may delay your repair time or cause your product to be lost in transition.
If you have any questions, please Contact us, directing your questions to our Warranty & Repair Department.