WARRANTY & service
Due to COVID-19 closing, we will no longer be accepting RA requests or returns. Our last day of business prior to temporary closure will be March 27, 2020. We will make every effort to ship knives until then. If your knife will be leaving our facility by March 27, 2020, you will be notified by a customer service representative. Any packages currently in transit will be processed by the carrier according to their protocols. Upon reopening, we will work diligently to process existing repairs, and address any questions or concerns with our customers. You can contact our customer service department here. We appreciate your understanding during this time.
OUR LIFETIME LIMITED WARRANTY
We believe that when you purchase a Microtech knife, you have bought the best. Our talented associates work hard to ensure that the quality of every knife surpasses your expectations. We stand behind the first-class materials, quality craftsmanship and durability of our knives.
Microtech Knives proudly and confidently extends a Lifetime Limited Warranty against any defects in materials or workmanship. We expect you to use the knife. We made it with that in mind.
The lifetime of the components and materials could have some limitations. When submitting knife for warranty service we will evaluate the return based on several factors including but not limited to – availability of parts and whether or not a model is still in active production or if parts to the model is still available. Some components have a natural expiration since all materials degrade over time with use and exposure to the elements. A product’s lifetime is a function of how much use it gets and how well it is cared for and not how old it is.
We understand that some customers may prefer to maintain their own knives. The warranty will remain in effect so long as the blade is not improperly sharpened and the handle is not damaged or stripped due to disassembly, determined at our discretion. If you void your warranty, parts and services may still be available for purchase based on availability.
Do not sharpen knife if you are not completely sure on the above statement or if you feel the warranty could be compromised.